Q: Is there any cost for someone to come out measure & quote?
No, we offer FREE measure & quote. You don't have to commit to anything until you are happy with us.
Q: Is the mesh midge proof?
Yes, our mesh is finer mesh than the normal fly screen. It has 20 x 20 strands per inch.
Q: Does the screen offer security?
No, this product is not a security screen. Our screens only keep the annoying flies & insects out.
Q: What is the mesh made of?
Our mesh is made from Polyethylene + Polypropylene (PE+PP), which is as strong as plastic. It will not rust and offers UV protection.
Q. Are the screens quite?
Yes. Please view our squeak and rattle test video.
Q: What is your product warranty?
Our product comes with 3 years warranty on the mesh, and 7 years warranty on the aluminium frame. For more details please refer to our Warranty Terms & Conditions page.
Q: How do I take care of my retractable insect screens?
Caring for our product is very easy. Simply vacuum clean the mesh with a furniture brush to remove dust and debris. Or if the product is installed in an outdoor area, the screen can be sprayed with water to clean. Please refer to our Product Care & Maintenance page.
Q: Can I install by myself (DIY)?
Yes, our retractable insect screen system is very easy to assemble and install. It can be installed either face fit or fitting inside your architrave. But please make sure when ordering, the size will be different depends on which way you wanted to fit it.
Q: It is pleated, how well does this see through?
Pleated screen is see though, some of our photo in our Gallery will confirm that.
Q: If the mesh is see through are kids likely to run into it and get injury?
Unlike the flat roller insect screen, the pleated insect screen allow you to see through clearly when you stand back, but when you walk close to the screen, you can see the mesh. Therefore it is unlikely for kids or animals to run into it.
Q: How does this compare to roller type retractable system?
Pleated systems are more durable than retractable roller types because they have no spring system or break clips that are likely to break over time. The pleated mesh folds back within the track and stops at any position.
Q: How much space does this screen require to install? Does this take a lot of room?
Our pleated retractable system only requires 32mm thickness of space to install, it can also be face fit onto the window/door architrave. Unlike the roller retractable, it does not require an extra box at the end for mesh to roll back. This means you can install our system in tight spaces, leaving it looks almost invisible after installation.
Q: Can air flow through Shade? What material is the shade?
No, air will not flow through our shade. It is made of polyester and offers total block out protection.